Terms & Conditions

This page explains how Bridgend Garden Centre uses any information you give to us, and the ways in which we protect your privacy.

The Data Protection Act 

Under the Data Protection Act, we have a legal duty to protect any information we collect from you. We will only use your information for the purpose we have described and we do not pass on your details to any third party or government department unless you give us permission to do so. We use leading technologies to safeguard your data, and keep strict security standards to prevent any unauthorised access to it.

Feedback and registration

If you send an email asking for information we do not pass on any of your personal information when dealing with your enquiry, unless you have given us permission to do so.

Why did you receive an email from us?

If you received a mailing from us, (a) your email address is either listed with us as someone who has expressly shared this address for the purpose of receiving information in the future (“opt-in”), or (b) you have registered or purchased or otherwise have an existing relationship with us. We respect your time and attention by controlling the frequency of our mailings.

When you subscribe to receive emails from us, your information may be read by Bridgend Garden Centre members of staff, who may record the information on a database and will contact you at appropriate intervals. This information is not passed on to anyone else.

Site usage information

Cookies are pieces of data created when you visit a website which means that your “preferences” are stored while you move around the site. You can set your computer not to accept cookies. However, if you do this, you may not be able to use some site features because we need to record your preferences in order to give you the information you need during your visit.

Cookies do not contain any personal information about you, and do not hold any information about which sites you visited before www.bridgendgardencentre.co.uk

Log files

Log files allow us to record visitors’ use of the site. They enable us to make changes to the layout of the site and to the information in it, based on the way that visitors move around it. Log files do not contain any personal information or information about which other sites you have visited.

What happens when I link to another site?

This privacy policy applies only to our site, so you should always be aware when you are moving to another site and read the privacy statement of any site which collects personal information. We do not pass on any personal information you have given us to any other site.  Bridgend Garden Centre as a policy does not link to other sites which may be detrimental to your shopping experience whilst on our website, with exception to the RSS feed which serves as informational only and is a subtle addition which does not gather information when viewed while on www.gardenbridgend.co.uk.

Changes to Terms & Conditions

If these terms & conditions changes in any way, we will place an updated version on this page. Regularly reviewing this page ensures you are always aware of what information we collect, how we use it and under what circumstances if any, we will share it with other parties.

Completed Sale Online

Should the item(s) purchased from Bridgend Garden Centre no longer be available or is out of stock, you as the customer will be advised of this and a refund will be offered, an alternative item/product or advised of any lead times should there be a stock shortage.

Security

The payment method adopted by Bridgend Garden Centre is done via a secure payment system via paypal which offers its own guarantees and security with your banking details. Bridgend Garden Centre does not store bank details from any purchases made by customer(s) whilst using our online store.

Terms of Use

By using this site you are bound by the terms outlined below.

The content displayed on this website is provided for information only. We make every effort to ensure the information is accurate and we make no warranty or guarantee of any kind regarding the accuracy or reliability of any information found on this website. Please note that all prices quoted may be subject to change.

You may not copy, reproduce, download or otherwise republish any information on this site without the express permission of the website owner.

Every effort is made to keep this website running smoothly; however, Bridgend Garden Centre cannot guarantee uninterrupted access to the website. Under no circumstances will Bridgend Garden Centre or agents be liable for any losses or damage arising from the use of this website.

Copyright

The copyright of all photographic images on this website is owned by Bridgend Garden Centre

Changes to the terms of use

If the terms of use changes in any way, we will place an updated version on this page. Regularly reviewing this page ensures you are always aware of what information we collect, how we use it and under what circumstances if any, we will share it with other parties.

Bulk Buy Category – Deco-Pak Products

The following terms and conditions are in relation to any products purchased in the Bulk Buy category from our partner Deco-Pak, Bridgend Garden Centre are approved sellers of Deco-Pak products and as such any conditions related to the purchase of products in this category are shown below, standard terms & conditions of Bridgend Garden Centre do not apply in this category.

Deco-Pak HD Home Delivery 2012 – Terms & Conditions

HD Key Points:

1.  All deliveries are made to the nearest kerbside or hard standing area. This MUST BE smooth and level as a pallet truck and tail lift is used to make the delivery.
2.  We cannot offload tail lifted products onto any incline or uneven surface i.e. gravel, grass etc. Please note delivery charges may still apply.
3.  A contact number, preferably a mobile number should be given to ensure the courier can contact the customer.
4.  It is advisable that the customer is present upon delivery.
5.  Wooden pallets and empty bag are non-refundable.
6.  Deliveries will be made within 4 working days upon receipt of order by Deco-Pak.
7.  Deco-Pak must be informed if there any delivery restrictions when the order is placed.

Deco-Pak Terms & Conditions

The company will make every effort to deliver products ordered on the arranged date, but, if for any reason the courier is unable to deliver then no liability will fall to the company; whether in damages or otherwise, for delay of whole or part of the goods ordered from any cause whatsoever.

Delivery by the company shall be conditional upon access free from encumbrances and good roads being available to the company’s vehicles to the place of delivery.

The company will not accept any liability for damages to property caused during delivery.

The customer understands that where able, our delivery driver will try and place products ordered on the customer’s driveway and therefore if not, the customer agrees to accept responsibility to provide a suitable area free from access restrictions for the delivery to be left.

The customer also understands that the company can only guarantee a kerbside delivery and that ultimately they are happy for goods to be left kerbside, should the driver encounter any problems offloading onto a driveway or specified area.

If the company or its agent cannot gain access to the delivery address then additional costs may be incurred and shall ultimately fall to the customer.

Deliveries are made using large vehicles and it is the customer’s responsibility to inform the company if there may be an access problem.

The company will confirm outcome by e-mail. In such cases that delivery, in the opinion of the company is not possible, then the company reserves the right to cancel the order. The above action must be completed before 2.00pm on the day prior to delivery. E-mail confirmation of orders also requests the customer to contact the company if a delivery problem may occur.

Our delivery vehicles use tail lift offloading (for bulk bags or small bags) or tipping mechanism (in the case of loose loads).

It must be emphasized that the delivery vehicle must be able to park in an area where the delivery is to be made.

In the case of our tail lift (kerbside) offloading vehicle, a pallet truck is then used to manoeuvre the items off the tail lift to the kerbside delivery point. The customer understands that as kerbside deliveries are made using a manually manoeuvred pump truck, it is not possible to leave goods on uneven surfaces such as gravel, grass or on slopes of any kind.

It is your responsibility in some areas of the UK to obtain a permit from your local council to have bulk bags left on the kerbside.

The customer, or somebody appointed by the customer, should be at the delivery point to accept the delivery.

If a certain method of delivery vehicle is required it is the customer’s responsibility to inform the company of these special requirements within 2 hours of the order being made.

The company reserves the right to cancel or hold any orders that the company deems may suffer from potential delivery problems and the customer understands that delivery dates may be delayed in these instances.

If products are out of stock then the company also reserves the right to cancel or hold orders in this situation.

If a driver has to park in a red zone or double yellows, the driver will only make delivery if the customer is liable for covering any parking fines that may occur. Furthermore, the courier is not permitted and will not drop products in these restricted spots. Please note delivery charges may still apply.