Shipping Details

Dispatch Days: We ship orders Monday to Thursday. Orders placed after 1pm on Thursday will be dispatched the following Monday.

Delivery Charges

Light Items

• Royal Mail Large Letter (2nd Class)
  • 0–100g: £1.55
  • 101–250g: £1.90
• Royal Mail Tracked Parcels
  • Tracked 24 (1st Class)
    • Up to 999g: £4.29
    • 1000–1999g: £6.05
  • Tracked 48 (2nd Class)
    • Up to 999g: £3.48
    • 1000–1999g: £5.15

Heavier Items

For items up to 25kg, shipping costs depend on weight and container size. We use trusted couriers to ensure quality and value.

Courier Delivery (1–2 working days): Most shipments are sent via FedEx (Monday to Friday).

• Saturday delivery available at extra cost
• No dispatch on Bank Holidays or Fridays for seed potatoes, onion sets or live plants
• Order cut-off for same-day dispatch: 1:30pm
• Some delays may occur due to courier issues beyond our control

Rates:

• 1.001–20kg: £6.99 via APC
• 25kg+ or over 1.2m in length: £8.54 via FedEx

Delivery Restrictions

We cannot deliver via APC to the following postcodes:

AB31+, IV, HS, FK19–21, GY1–GY9, HS1–9, IM1–9, IM99, IV1–56, JE1–4, KA27–28, KW, PA20–49, PA60–78, PH17–26, PH30–44, PH49–50, TR21–25, ZE1–3

This includes: Northern Ireland, Isle of Man, Isles of Scilly, Isle of Wight

Please email your postcode and items you’d like to order, and we’ll check available delivery options.

Flammable Items

Some flammable or pressurised items have delivery restrictions. Any restrictions will be clearly noted on the individual product page.

Returns Policy

If your order arrives damaged or faulty, contact us within 24 hours to arrange a refund or replacement.

Changed your mind? No problem — we offer a full refund (excluding P&P) for unopened, “as new” items.

• Notify us within 14 days of delivery
• Return postage is your responsibility — please obtain proof of posting
• Refunds are processed once we receive the item in original condition

This policy follows the Sale of Goods Act 1979 and Sale and Supply of Goods to Consumers Regulations 2002.

Payment Options

• PayPal
• Debit/Credit Card by Phone – Call 01337 858293